About Our Third-Party Providers
HAUS+ has partnerships and business relationships with many third-party device, application, and service providers (“Third-Party Providers”). These Third-Party Providers provide HAUS+ with hardware and software that comes with or interacts with Services but that is not manufactured or owned by HAUS+ (“Products”). HAUS+, or its agent or another intermediary, may create an account for you with these Third-Party Providers so that we can provide you with fully functional Products and Services.
As a part of that account creation for you, HAUS+ may agree to the terms of service and, if required to do so, acknowledge or consent to the privacy policies of such Third-Party Providers’ Products. The latest versions of the Third-Party Providers’ terms of service and privacy policies should be available on their websites, but please contact us at email@example.com if you need assistance in locating applicable terms of service or privacy policies.
You are not required to use these Third-Party Providers’ Products. If you do choose to use these Third-Party Providers’ Products, then your use may be subject to terms of service or privacy policies that HAUS+ has agreed to on your behalf when setting up the Services for you. You should review each of the applicable terms of service and privacy policies with respect to each individual Third-Party Provider Product. If you choose to reject terms of service applicable to Third-Party Provider Products, or if you do not consent to their collection and use of your personal information, some aspects and features of our Services may not be available or some functionality may be limited or unavailable.
Personal Information from Children
The Products and Services are not intended for children under the age of 13 or if you are not of a legal age to form a binding contract with us. We do not knowingly collect Personal Information from these individuals. In compliance with the Children’s Online Privacy Protection Act, any Personal Information we receive from users we believe to be under the age of 13 will be purged from our database.
How Do We Collect Information?
We collect information from you in several different ways:
directly from you when you provide it to us;
from third parties when you have given us permission to collect such information; and
automatically as you use the Products and Services.
What Information Is Being Collected?
The Products and Services have the ability to collect two types of information from and about you: (1) information that you provide that may be used to personally and specifically identify or contact you (“Personal Information”); and (2) information that does not personally identify you (“Non-Personal Information”). If you are browsing our websites or using the Products or Services without registering an account or affirmatively providing Personal Information to us, you do so anonymously. Personal Information does not include information that is anonymous or aggregated. It also does not include information that cannot be associated with or cannot be used to identify a particular person.
In addition to the personal lifestyle and home preference information that you may provide, the following categories of Personal Information may be collected about you through the Products and Services, including but not limited to:
Registration Information. When you register for a Product or Service, you may be asked for basic registration information, such as an email address, password, cell phone number, and answers to security questions.
Identification Information. You may also be asked to provide identification information to confirm your identity, including your first and last name and phone number. Such identification information may also include certain biologic identifiers like facial features or your voice.
Third-Party Credentials. You may also enter in certain passwords, usernames, account numbers, and other account information for third-party sites and Internet services (“Third-Party Sites”).
Information from Third-Party Sites You Register with Us. In order to display information to you through the Products and Services and to share with parties authorized by you, we may collect, on your behalf, your account and other Personal Information from Third-Party Sites that you register under your account via the Products or Services. For example, if you register your Nest Thermostat account with us, we will access your Nest device information via our Services in order to present it to you.
Information Provided by You. In order to provide the Products and Services to you and to share with parties and devices authorized by you, you may upload information to the Products and Services.
Contests and Surveys. From time to time, you may be offered an opportunity to participate in a survey or promotion. We may collect or you may submit information in connection with one of these promotions.
Technical and Navigational Information. We collect information about your interaction with our websites such as computer browser type, pages visited, average time spent on our websites, IP address, unique identifier of the device, operating system version, and app version.
Location Information. If you choose to use a location-enabled Product or Service, we may collect location information from your device. You may control or disable the sharing of location information via your device setting.
Other Information. We may request or receive other Personal Information, such as feedback, questions, comments, suggestions, or ideas to provide you with other benefits or to improve upon the Products or Services. In such instances, you will be given the opportunity to provide or decline that information. Non-Personal Information collected by us is exclusively owned by us and may be used by us for any lawful purpose. We may collect the following categories of Non-Personal Information through the Products and Services, including, but not limited to:
IP addresses, GPS coordinates, or other unique identifiers that are automatically assigned to computers, mobile, or other devices used to access the Products or Services;
the type of browsers (Internet Explorer(R), Firefox(R), Safari(R), etc.), the operating systems (Chrome(R), Windows XP(R), Mac OS(R), etc.), and the domain name Internet service providers (Charter(R), at&t(R), etc.) used;
data concerning usage of Products and Services (for example, temperature control preferences for HAUS+ units, whether lights are turned on or off, and voice commands that do not include any Personal Information);
websites from which our visitors arrive to our websites; and
the search terms entered on our websites, the specific areas within our websites visited, and the time of day and duration of visits to our websites.
How We Use the Information We Collect
We use the information collected by the Products and Services to provide you with a highly-personalized and more enjoyable home experience. Here are some examples of how we might use information collected by the Products and Services (which may include Personal Information):
to modify the environment of the HAUS+ to match your preferences (for example, automatically adjusting the lights for you at bed-time based on data about how your home lights are typically set);
to provide you with Products and Services and respond to any inquiries you may have about the Products and Services;
to contact and access Third-Party Sites you have told us we can access to get information needed by the Products and Services;
to share Personal Information with other third parties who are affiliated, transacting or working with, or otherwise providing services on behalf of one of the parties you have authorized to receive your information (for example, we may share information with an affiliate of Nest(R) Thermostat in order to provide you with more robust Nest(R) Thermostat services);
to analyze your usage of and to improve the Products and Services;
to alert you to software compatibility issues and to improve the design and functionality and detect and protect against errors, fraud, or other criminal activity;
to deliver to you any administrative notices or alerts and communications relevant to your use of the Products or Services;
to offer you other products, programs, or services that we believe may be of interest to you;
to perform market research, project planning, product development, troubleshooting problems, analysis of user behavior, marketing, and promotions;
to pre-fill form fields on our websites for your convenience;
to confirm your accounts are valid and verify your identity;
in anticipation of and otherwise in connection with an investment, a merger, a sale of substantially all of our assets, or corporate reorganization under terms of security and confidentiality customary for such a transaction.
Your Personal Information Provided to and Accessed by Third-Party Providers and Their Use
How We Disclose Information We Collect
(a) For the Products and Services. In addition to disclosures of your information that may occur as part of your use described above, we may disclose your Personal Information to our affiliates and other related companies, including, but not limited to, our partners, vendors, consultants, professional advisors, trusted affiliates, independent contractors, and business partners who will use the information only as necessary for them to perform or provide the Products and Services and for the specific purposes for which the information was collected. For example, if we have a co-brand partner and you access the Services as brought to you by one of those partners through a co-branded URL, your email address used for registration on the Services may be provided to that co-brand partner.
(b) As Legally Required. We may, in our sole discretion, share or disclose your Personal Information with law enforcement, government officials, or other third parties:
to respond to subpoenas, court orders, or legal process;
to respond to claims that any posting or other content violates the rights of third parties;
in an emergency, to protect the health and safety of our other customers or the general public; or
as otherwise required or allowed by any applicable law or regulation.
How We Protect Information We Collect
We take the security of your information seriously. We use technical and administrative security measures, such as but not limited to firewalls, encryption techniques, and authentication procedures, among others, to maintain the security of your online session, the information we store and the information we share with others.
You should be aware that your information is transmitted across the Internet and that no method of transmission over the Internet is 100% secure. You also need to take appropriate steps to protect your information. Your information may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to or from us. Please be advised that we cannot and do not ensure, represent, guarantee, or warrant the security of any information you disclose or transmit to us online and are not responsible for the theft, destruction, or inadvertent disclosure of your Personal Information.
In the unfortunate event that your Personal Information is compromised, we may notify you by email (at our sole and absolute discretion) to the last email address you have provided us in the most expedient time reasonable under the circumstances; provided, however, delays in notification may occur while we take necessary measures to determine the scope of the breach and restore reasonable integrity to the system as well as for the legitimate needs of law enforcement if notification would impede a criminal investigation. From time to time, we evaluate new technology for protecting information, and when appropriate, we upgrade our information security systems.
Third-Party Offers & Advertisements
Third-Party Data Collection
Blogs & Other Forums
How We Use Technology
(a) Cookies. To help operate the Products and Services, enhance your experience, and collect information about online activity, we may place small data files on your computer or another device. These data files may be in the form of cookies, pixel tags, local shared objects, or other similar technologies. Cookies and similar technologies enable us to personalize the Products and Services for you. These technologies may allow us to store and manage your preferences and settings, to measure and analyze how you use the Products and Services and the effectiveness of our communications, to offer targeted products, programs, and services, and to help us improve our products, services, and security. Most browsers provide you with the ability to block, delete, or disable these technologies. If you choose to reject cookies or similar technologies, some Products and Services may not be available or some functionality may be limited or unavailable. Please review your browser manufacturer’s help pages for assistance with changing your settings.
(b) Device IDs. When you use the mobile application or mobile versions of our Products or Services, we may collect the unique device identifier assigned to that device by phone makers, carriers, or makers of the operating system called a Device ID. Device IDs allow app developers, advertisers, and others to uniquely identify your device for purposes of storing application preferences and other data. We may use your Device ID for security purposes. For example, if you have activated a feature that limits access to a Service from a specific device, our systems will access the Device ID from each device you attempt to access the Service with to determine if the device is the specific authorized device. Additionally, we may use Device IDs to monitor suspicious activity. For example, if we detect that a single account is being accessed from multiple devices, as determined by tracking the Device IDs that access an account, we may contact you to ensure that such access has been authorized by you.
(c) Do Not Track Notices. Without an industry or legal standard for interpreting Do Not Track Signals (“DNT”) sent to us by your browser, we do not respond to DNT signals at this time. To learn more about how DNT works, please visit http://allaboutdnt.com/.
Your Information Abroad
Information we process may be transferred to, stored, and processed in the United States or any other country in which HAUS+ or its affiliates, subsidiaries, service providers, or partners maintain operations. By using and providing Personal Information to us through the Products or Services, you consent to the transfer, storage, and processing of your Personal Information to any such country in order to provide the Products or Services.
Your California Privacy Rights
California Civil Code Section 1798.83 permits users that are residents of California to request certain information regarding our disclosures of personal information (as defined by California law) to third parties for such third parties’ direct marketing purposes. If you are a California resident and would like to make such a request, please email us at firstname.lastname@example.org.
We may send periodic alerts, weekly summaries, notifications, newsletters, promotions, or other information via email. You may choose to stop receiving alerts, notifications, summaries, newsletters, and promotions by indicating your preference in your account profile or settings. You may also follow the unsubscribe instructions in any email you receive. Please note that certain Product- or Service-related messages that we send are necessary for the proper functioning and use of the Products or Services and you may not have the ability to opt-out of those messages.
Changing or Removing Your Personal Information
Whether or not you provide Personal Information is completely your own choice. You may access, review, and update much of the information you have submitted to us at any time via the Services. To the extent applicable, your Personal Information changes (such as your email address), or if you no longer want to receive non-account specific information from us, you may update and/or remove your Personal Information.
Effective as of January 20, 2024.